Questions about non-emergency medical transportation

NEMT stands for Non-Emergency Medical Transportation — rides to and from medical appointments for people who don’t need an ambulance but do need more help than a taxi can give. That covers dialysis, therapy sessions, specialist visits and hospital discharge, in vehicles built for the job and staffed by trained personnel.

It depends on your plan. Medicaid often includes coverage for NEMT services, and Medicare may cover non-emergency medical transportation under certain circumstances. Private insurance and managed care plans vary — check your specific policy, and we can invoice your insurer or care coordinator directly where they allow it.

Specialized vehicles with wheelchair ramps and medical equipment, extensive driver training, regulatory compliance, higher insurance premiums, flexible scheduling and lower passenger volume all cost more than a standard car service. You are paying for a vehicle and a driver equipped for a medical passenger, not just a seat.

Yes. We run local trips within Greater Ashford Hills and long-distance transportation of 150 miles and more, including crossing state lines to reach specialized medical care. Long-distance trips are wheelchair-accessible and quoted per trip.

Yes. Ambulatory transportation is a core part of what we do — for passengers who can walk with minimal assistance but need a steady hand and a reliable ride to medical appointments and healthcare activities.

Debit and credit cards, checks, and insurance invoicing. Care coordinators and facilities can be invoiced directly.

As soon as you have the appointment. Non-emergency medical transportation is one of the most under-served sectors in healthcare, and the earlier we know about a trip, the more certain we can be of having the right vehicle and driver available.

Yes. One escort travels free on most trips. Let dispatch know at booking so the vehicle assigned has the seat, and mention a second wheelchair or any equipment that needs to travel.

We do, and it is what we are built for. Dialysis three days a week, therapy twice a week, a standing infusion slot — set it up once with dispatch and the same schedule repeats with the same drivers.

Call dispatch. For return trips we ask you to give us about 15 minutes’ notice when you are ready, and we work the pickup into the day’s routing. You are not stranded because a doctor ran late.