Terms & conditions

Service zones

Larkspur Mobility LLC operates from Thornbury, Ohio, across three service zones. Vehicle availability and rates differ by zone.

• Zone 1 — within 20 miles. Ambulatory and wheelchair-accessible services available. Standard rates.
• Zone 2 — beyond 20 miles. Wheelchair-accessible vehicles only. Increased rates apply to account for travel time and dead miles.
• Zone 3 — long distance. Specialty rates, quoted per trip. Wheelchair-accessible vehicles only.

Quotes and dynamic pricing

Final quotes are influenced by:

• Time of day. Peak hours may incur higher rates.
• Traffic conditions. Real-time congestion data is factored into the quote.
• Zone adjustments. The zone the trip starts and ends in, and any dead miles on a one-way return.

You are shown the quote before the booking is confirmed. We do not adjust a confirmed price after the trip except where the trip itself changed — a different destination, an added stop, or a longer wait than agreed.

Cancellation policy

• 24 hours or more notice: no penalty.
• Within 24 hours: a flat $40.00 cancellation fee, regardless of the service zone.

No-show policy

If the passenger is not present within 15 minutes of the driver's arrival, the client will be charged the minimum service charge applicable to their specific zone.

Passenger safety and conduct

Drivers provide curb-to-curb or door-to-door assistance as booked. For everyone's safety and privacy, drivers cannot enter a private residence beyond the foyer.

For return trips from a medical appointment, please notify dispatch approximately 15 minutes before you are ready to be collected so we can route a vehicle to you.

Payment

We accept debit and credit cards, checks, and insurance invoicing. Insurance coverage for non-emergency medical transportation varies by plan and is the passenger's responsibility to confirm with their insurer.

Contact

Larkspur Mobility LLC · Ashford Hills, OH, United States
Phone: (614) 555-0142 · Email: dispatch@larkspurmobility.com

These terms are provided for portfolio-demonstration purposes and are governed by the laws of the State of Ohio. A limitation-of-liability clause and an effective date before this page goes live.