Independent interview project
DiaMedical · E-commerce Intelligence Lab
Follow the customer question through the work.
The problem
A customer’s product question can uncover several different problems: weak discovery, incomplete catalog details, a website issue, or a missing reporting definition. Those problems need different next steps.
The solution
I built this independent workspace to connect product discovery, catalog quality, developer handoff, and reporting around one customer question. It brings the working tools and Excel workbook together using public product information and labelled demonstration data.
Keep the question connected
Customer question
Identify what the visitor needs to find or understand.
Evidence & action
Inspect discovery and catalog details; define the handoff.
Reporting
Connect the proposed fix with the information needed to assess it.
The workflow
Start with the customer question and follow the relevant product-discovery route.
Inspect the catalog-quality workspace to identify information that needs attention.
Use the developer-handoff material to carry the issue, evidence, and expected outcome into an actionable request.
Explore the reporting workbook alongside the workflow. This is my independent interview project, using public information and demonstration data rather than private company systems.
A conversation is a good place to start.
Let’s talk about
the work.
Send the role, or your website and what needs to change.
Warren, Michigan